Implement ITSM Solutions
Accelerate innovation, reduce business risk, and lower costs with predictive ITSM. Predictive service management through auto-classification, assignment, and routing of incidents. Cognitive email analysis and automated actions on behalf of the user
Migrating Services
Migrate from any ticketing tool to ITSM. Our team of expert’s streamline the transition to your desired state.
On-Premises to SaaS Environment
Seamless migrating data, process etc from on-premises to SaaS Environment
Digital Workplace
With Digital workplace employees can use multiple channels to find information, request services. Consumer-like shopping experience – simple interface that provides a familiar way to help employees get what they need.
Convert classic service request into Digital Workplace Catalog
Discovery (ADDM)
Discover various applications running on various servers and network devices and maps the dependencies between them.
Digital Workplace Catalog
Enterprise app store solution designed to be center of digital workplace. Eliminate catalog sprawl by consolidating portals on a unified platform
Configuration Management Database
Leverage CMDB to connect each of your service management processes with the Configuration Management Database (CMDB) to align business services and technology configuration items across the platform.
Dashboards
Insight and idea driven to meet evolving business demands.
Progressive Web Apps
A user-friendly experience with modern designs and cutting-edge features.
Enlighten Management Solutions will help you get the most out of your technology to manage work and drive value for end-users. We help our clients establish IT operations that promote reliability and transparency by implementing ITIL-based practices with cutting-edge, industry-standard software options — including BMC/Jira/Remedy On-demand Service Management. We work with our clients to craft the ideal combination of ITSM tools to complement existing processes and drive end-to-end visibility in IT.
MANAGED SUPPORT SERVICES
Cost effective, flexible and reliable managed services
We can serve as an extension of your current team, bridging the gap of missing skill sets or take ownership of your organization’s support needs to achieve your target service levels.
· ITSM Application Production Support
· ITSM System Maintenance Support
· ITSM Process Enhancement Support
· Service Desk Analyst Managed Resourcing
· Infrastructure Managed Services
· Multi Role – Multi Cloud Platform Support
· Integration Support
Key Benefits
Reduce total cost of ownership
Create new applications using a single platform, so developers don’t have to worry about multi-tenancy, databases, operating systems, application architecture, security, localization, or accessibility
Boost revenue
Deliver IT and business solutions more rapidly, using fewer resources while increasing business competitiveness
Enhance Efficient and Productivity
Deploy a consistent, optimized user interface across enterprise applications, fostering high adoption rates and shrinking training time
